We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Всё очень красиво и качественно. Только кот должен привыкнуть. Мой в начале был в непонятках(на фото видно), потом норм!
Product was in good condition and like the picture. store was also patient and kind to resend the item after it got returned due to incomplete address. thank you so much!
Балдёжный костюмчик. Правда я не угадала с размером... костюмчик нам большеват. Но он застегивается на липучках так уж можно легко перешить.
Спасибо
Очень хороший товар. Довольна качеством и временем доставки. Размер M хорошо подошел, все как на картинке. Советую
Perfect. My cat loved walking with their new suit
es mu buen producto, buen vendedor
Супер!
meu tamanho médio ficou um tanto grande para o tamanho do gato. De boa qualidade.
muito bom! é confortável para seu gatinho, demorou pra chegar por causa do correio do Brasil.
заказ пришел быстро (2,5 недели СПб) Качество как и в прошлый раз отличное (Котя вырос пришлось заказать размер побольше=}) приятным бонусом был мячик в подарок, его оценила собака)))шлейку и продавца рекомендую!
muito bom
Очень подошел нашей кошечке!
Excellent quality and Speed shipping. had problem with las SIZES But were muyaccesibles solving
Beautiful! loved! as described!
Excellent product, very good finish, durable high quality recommend. 30 days waiting
Thank you. received the order. size is correct.
Well done it very quickly in the Orenburg region. 2 weeks.
The quality is good, but the size is not guessed, while there was cat rose
Ordered for his beloved Barsika. or as we зовем cat badger. cat used to spend time on the nature but soon we предстоить move in the apartment. excellent quality harness, my cat went well. a little loose but not critical. first cat осваивался, but not kicking, inconvenience to him no. and then became worn like mad. but short lead does not give extra dispersed. my cat gentleman. the color perfectly suited to his cat eyes)))
The kit came exactly as specified. my cat has not got used, but i am very happy.
Very good! I loved it!
Fast transport, just 10 days. thanks.
Super harness I advise.
Unfortunately my kitten kitten that constantly growing and when the parcel arrived in koftyulyu not climbed at the Earth take along with sending the order went 10-12 days. I have сибир so morally was ready for this. sure will order more.